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Need Help?
For order or product information, email vitanutrius@gmail.com or use our contact form. Include your order number if your question concerns an order.
Pre Purchase Questions
What does Vita NutriUS sell?
Vita NutriUS is an online catalogue of vitamins, supplements and everyday health products from multiple brands. Ingredients, formats, manufacturing locations and label claims vary by product.
Are all supplements suitable for beginners?
Suitability depends on the ingredients, dose and your health circumstances. Read the label and ask a qualified healthcare professional whether a product is appropriate for you.
Can a supplement replace prescribed medicine?
Do not replace prescribed medicine with a supplement or combine them without your healthcare provider’s approval.
How can I compare products?
Compare the brand, ingredients, serving size, format and pack size shown on each product page. Email vitanutrius@gmail.com for help locating product information; a healthcare professional can advise on individual health needs.
Can I take several supplements together?
Supplements can interact with medicines and other supplements. Ask your doctor or pharmacist to review what you take. See the NIH guide to dietary supplements for general safety information.
How do I check vegan claims or allergens?
Check the individual product’s current label, ingredient list and allergen statements. Ingredients and manufacturing information differ between brands. If information is missing or unclear, contact us before ordering.
Where are the products manufactured?
Manufacturing locations vary by brand and product. Check the product label or manufacturer’s information for the country of manufacture; we do not describe the whole catalogue as US-made.
Do all products exclude artificial colours or fillers?
No single ingredient rule applies to our catalogue. Review the full ingredient list, including other ingredients, colours, flavourings and capsule materials, for the product you are considering.
Is long-term daily use suitable for everyone?
Duration and frequency depend on the product and your circumstances. Follow the label and discuss ongoing use with a healthcare professional, particularly if you take medicines, are pregnant or have a health condition.
How can I check product availability?
The product page shows current availability. Availability can change; check the selected variant and checkout before placing your order.
Order & Shipping
How long will delivery take?
See our shipping policy for processing and estimated delivery times. Delivery estimates are not guarantees and can be affected by carrier delays.
How can I track my order?
When your order ships, the shipping confirmation email provides tracking information. Contact vitanutrius@gmail.com if you need help with an order.
Do you ship internationally?
We currently ship within the United States. See the shipping policy for delivery information.
Can I change my shipping address after ordering?
Email vitanutrius@gmail.com with your order number and requested correction as soon as possible. We will check whether the order can still be updated; changes cannot be guaranteed.
Why has my tracking number not updated?
Carrier scans may not appear immediately. Check the tracking link for the latest information and contact us if you need help.
What should I do after a missed delivery?
Check the carrier’s delivery notice and tracking instructions. Contact the carrier or email vitanutrius@gmail.com with your order number for help. Our shipping policy explains delivery issues.
My order shows delivered, but I have not received it. What should I do?
Check the delivery details, household members and neighbours, then contact the carrier. You can also email vitanutrius@gmail.com with your order number for assistance.
Can I use a P.O. box?
Address eligibility can depend on the product and carrier. If you plan to use a P.O. box, contact vitanutrius@gmail.com before ordering so we can check the available information.
Can separate orders be combined?
Contact vitanutrius@gmail.com with the order numbers. We can check their status, but combining shipments cannot be guaranteed.
What if an item arrives damaged, incorrect or incomplete?
Email vitanutrius@gmail.com with your order number and details of the issue. Include photos where relevant. We will review it under our return and refund policy.
About Policies
Q: “Where can I find your return, refund, and shipping policies?”
You can review all of our store policies here:
Return & Refund Policy, Privacy Policy, Shipping Policy, and Terms of Service.
These cover everything from return eligibility and timelines to how we protect your information and handle shipping claims.
Q: “What is your return policy?”
Returns are accepted within 30 days only for seller-caused issues such as damaged, defective, incorrect, or expired items.
Returned products must be unopened and unused.
Q: “How do I request a refund?”
Email us with your order ID and photos of the issue.
Refunds are issued only for unopened items with a seller-caused problem.
Q: “Do you offer exchanges?”
Exchanges are only available for seller-caused issues and only if the product remains unopened.
Q: “Are sale items or gift cards refundable?”
Sale items and gift cards are non-refundable, except when the product arrives damaged, defective, incorrect, or expired.
Q: “How do you protect my personal information?”
Your data is protected under our Privacy Policy using secure, industry-standard practices.
How can I check product quality information?
Review the brand, product label and any documented certifications or testing information for the specific item. We do not make a catalogue-wide claim that every product is US-made, independently tested or suitable for everyone.
Q: “Is my payment information secure?”
Payments are processed through encrypted, secure gateways to protect your financial data.
Where can I review the total price?
Review the item prices, any applicable taxes and the final total shown at checkout before paying. Contact us if you need help understanding an order total.
Q: “What happens if I disagree with your Terms of Service?”
Using the website indicates acceptance of the Terms of Service. If you disagree, you should discontinue use of the site.
