Refund policy

Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return. Returns are only accepted for issues caused by the seller, such as receiving a damaged, defective, incorrect, or expired item.

To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, and in its original packaging. A receipt or proof of purchase is required.

To start a return, please contact us at vitanutrius@gmail.com.
All approved returns must be sent to the address below:

Vita NutriUS
6 Shea Way, STE 007
Newark, Delaware, 19713
United States

If your return is accepted, we will provide a return shipping label (when applicable) and instructions on how to send your package. Items sent back without requesting a return first will not be accepted.

For any questions, you can always reach us at vitanutrius@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item arrives damaged, defective, incorrect, or expired. For seller-caused issues, Vita NutriUS will cover the return shipping cost and ensure the issue is resolved promptly.

Return Shipping Costs

Return shipping is covered by Vita NutriUS only if the item arrived damaged, defective, incorrect, or expired. Returns due to change of mind, dislike of the product, ordering the wrong item, or buyer error are not accepted.

Exceptions / Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened or used supplements
  • Perishable consumable goods
  • Customized or personalized items
  • Hazardous materials
  • Sale or clearance items
  • Gift cards

If you're unsure whether your item qualifies, please contact us before sending anything back.

Exchanges

Exchanges are only possible for items with seller-caused issues. The original item must be unopened and approved for return before a replacement can be issued.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have 14 days to cancel or return your order for any reason. The item must be unopened, unused, and in its original packaging.

Refunds

Once your return is received and inspected, we will notify you about the approval status. If approved, your refund will be issued to your original payment method within 10 business days.

Please note your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at vitanutrius@gmail.com.