




We offer free standard shipping to every province and territory in United States.
We offer free standard shipping to every province and territory in United States. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to United States’ outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
The Aurorcness Heated Eye Mask for Dry Eyes blends luxurious 100% mulberry silk with a discreet graphene heating layer to deliver gentle, even warmth where you need it. The result is a comfortable, breathable sleep mask that stays in place with an adjustable strap, even if you sleep on your side. This cordless design frees you from cords and microwaves, so you can enjoy warmth wherever you are.
Designed for everyday routines and travel, the mask uses a high-capacity rechargeable battery that supports multiple sessions on a single charge. Expect steady, reliable warmth at home, at the office, or on the road, with none of the hassle of tangled cords. You can tailor the sensation to your mood or moment with three heat levels and a convenient 30-minute auto shut-off for added safety.
Heat is distributed evenly across your eyelids, creating a comforting sensation that pairs well with your evening routine, a moment of rest during a busy day, or a short relaxation break. The 100% mulberry silk feels soft and breathable against the skin, protecting the delicate eye area while remaining quiet and lightweight. An adjustable strap ensures a secure fit for different face shapes and sleeping positions, so you can relax more easily, even if you sleep on your side.
When you’re ready to refresh, the outer fabric is hand-washable for easy cleaning, helping you keep your eye mask clean and fresh for daily use. The heating core is not washable, so follow the care guidance to preserve performance. On a full charge, you can expect up to 11 sessions at low heat, 6 at medium heat, or 4.5 at high heat, providing dependable comfort across many evenings at home or during travel.
In short, this eye mask is built for flexible, on-the-go comfort with a focus on skin-friendliness, safety, and practical features that fit into real life routines. It’s a thoughtful gift idea for anyone who spends long hours at screens, travels often, or values a soothing wind-down ritual without compromising hygiene or ease of use.
Ideal for those who want an elevated, skin-friendly warmth experience, whether at home, during travel, or in a busy workday routine. It pairs well with a calm bedtime ritual and soft lighting for a relaxing moment before sleep.
Q: Is the Aurorcness Heated Eye Mask safe to use?
A: Yes. It includes a 30-minute auto shut-off and a safety-certified battery for worry-free use.
Q: How do I clean the eye mask?
A: The outer fabric is hand-washable; the heating core should not be washed.
We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return. Returns are only accepted for issues caused by the seller, such as receiving a damaged, defective, incorrect, or expired item.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, and in its original packaging. A receipt or proof of purchase is required.
To start a return, please contact us at vitanutrius@gmail.com.
All approved returns must be sent to the address below:
Vita NutriUS
6 Shea Way, STE 007
Newark, Delaware, 19713
United States
If your return is accepted, we will provide a return shipping label (when applicable) and instructions on how to send your package. Items sent back without requesting a return first will not be accepted.
For any questions, you can always reach us at vitanutrius@gmail.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item arrives damaged, defective, incorrect, or expired. For seller-caused issues, Vita NutriUS will cover the return shipping cost and ensure the issue is resolved promptly.
Return Shipping Costs
Return shipping is covered by Vita NutriUS only if the item arrived damaged, defective, incorrect, or expired. Returns due to change of mind, dislike of the product, ordering the wrong item, or buyer error are not accepted.
Exceptions / Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
If you're unsure whether your item qualifies, please contact us before sending anything back.
Exchanges
Exchanges are only possible for items with seller-caused issues. The original item must be unopened and approved for return before a replacement can be issued.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have 14 days to cancel or return your order for any reason. The item must be unopened, unused, and in its original packaging.
Refunds
Once your return is received and inspected, we will notify you about the approval status. If approved, your refund will be issued to your original payment method within 10 business days.
Please note your bank or card provider may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at vitanutrius@gmail.com.
At Vita NutriUS, we aim to deliver your wellness essentials quickly and reliably. This Shipping Policy explains how we process and ship orders placed on our website.
Processing Times
Orders are typically processed within 1 business day after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
Delivery Times
Our standard delivery time is 2–3 business days after your order has been processed. Please note that delivery times are estimates and may be affected by factors such as weather, carrier delays, or high seasonal volume.
Shipping Areas
We currently ship orders within the United States. If we are unable to ship to your address for any reason, we will contact you to discuss options or issue a refund.
Shipping Costs
We offer competitive shipping options at checkout. In some cases, standard shipping may be free based on promotions or minimum order values shown on the website. Any applicable shipping fees will be displayed before you complete your purchase.
Order Confirmation & Tracking
Once your order is placed, you will receive an order confirmation email. When your order ships, we will send a shipping confirmation email with tracking information so you can follow your package’s progress.
Incorrect Addresses & Failed Deliveries
Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for orders that are delayed, lost, or returned due to an incorrect or incomplete address provided by the customer. If a package is returned to us due to address issues, we may contact you to arrange reshipment; additional shipping charges may apply.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, responsibility for the shipment passes to the customer. We are not liable for packages that are lost or stolen after delivery. If you believe your package is missing, please check with your household members, neighbors, or building management and contact the carrier directly. You can also reach out to us for assistance.
Delays and Exceptional Circumstances
While we do our best to meet the estimated 2–3 business day delivery window, delays can occasionally occur due to factors outside our control, such as severe weather, carrier disruptions, or peak holiday periods. We appreciate your understanding in these situations.
Contact Us
If you have any questions about your shipment or need help with tracking, please contact us at vitanutrius@gmail.com and we will be happy to assist you.
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