BOB AND BRAD EZBack Back Massager with Heat – Shiatsu Neck & Back Pillow (FSA/HSA Eligible)

Returns Policy

We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return. Returns are only accepted for issues caused by the seller, such as receiving a damaged, defective, incorrect, or expired item.

To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, and in its original packaging. A receipt or proof of purchase is required.

To start a return, please contact us at vitanutrius@gmail.com.
All approved returns must be sent to the address below:

Vita NutriUS
6 Shea Way, STE 007
Newark, Delaware, 19713
United States

If your return is accepted, we will provide a return shipping label (when applicable) and instructions on how to send your package. Items sent back without requesting a return first will not be accepted.

For any questions, you can always reach us at vitanutrius@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item arrives damaged, defective, incorrect, or expired. For seller-caused issues, Vita NutriUS will cover the return shipping cost and ensure the issue is resolved promptly.

Return Shipping Costs

Return shipping is covered by Vita NutriUS only if the item arrived damaged, defective, incorrect, or expired. Returns due to change of mind, dislike of the product, ordering the wrong item, or buyer error are not accepted.

Exceptions / Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Opened or used supplements
• Perishable consumable goods
• Customized or personalized items
• Hazardous materials
• Sale or clearance items
• Gift cards

If you're unsure whether your item qualifies, please contact us before sending anything back.

Exchanges

Exchanges are only possible for items with seller-caused issues. The original item must be unopened and approved for return before a replacement can be issued.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have 14 days to cancel or return your order for any reason. The item must be unopened, unused, and in its original packaging.

Refunds

Once your return is received and inspected, we will notify you about the approval status. If approved, your refund will be issued to your original payment method within 10 business days.

Please note your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at vitanutrius@gmail.com.

Shipping

At Vita NutriUS, we aim to deliver your wellness essentials quickly and reliably. This Shipping Policy explains how we process and ship orders placed on our website.

Processing Times

Orders are typically processed within 1 business day after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

Delivery Times

Our standard delivery time is 2–3 business days after your order has been processed. Please note that delivery times are estimates and may be affected by factors such as weather, carrier delays, or high seasonal volume.

Shipping Areas

We currently ship orders within the United States. If we are unable to ship to your address for any reason, we will contact you to discuss options or issue a refund.

Shipping Costs

We offer competitive shipping options at checkout. In some cases, standard shipping may be free based on promotions or minimum order values shown on the website. Any applicable shipping fees will be displayed before you complete your purchase.

Order Confirmation & Tracking

Once your order is placed, you will receive an order confirmation email. When your order ships, we will send a shipping confirmation email with tracking information so you can follow your package’s progress.

Incorrect Addresses & Failed Deliveries

Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for orders that are delayed, lost, or returned due to an incorrect or incomplete address provided by the customer. If a package is returned to us due to address issues, we may contact you to arrange reshipment; additional shipping charges may apply.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, responsibility for the shipment passes to the customer. We are not liable for packages that are lost or stolen after delivery. If you believe your package is missing, please check with your household members, neighbors, or building management and contact the carrier directly. You can also reach out to us for assistance.

Delays and Exceptional Circumstances

While we do our best to meet the estimated 2–3 business day delivery window, delays can occasionally occur due to factors outside our control, such as severe weather, carrier disruptions, or peak holiday periods. We appreciate your understanding in these situations.

Contact Us

If you have any questions about your shipment or need help with tracking, please contact us at vitanutrius@gmail.com and we will be happy to assist you.